ExpertLoop™
The flagship: a decisioning layer that scores every handoff for business impact, matches the authorized expert, re-ranks as conditions change — and acts on it.
Explore the productSentioCX ExpertLoop™
Where AI Agents and Human Experts perform in harmony
ExpertLoop™ brings in the right human expert when it matters — even during peak demand. Intent-based routing, business-impact prioritization, and active SLA management, layered on the platform you already run.
- Salesforce Partner
- Available on AppExchange
- US patent 11,658,886
- Made in the EU
+60%
first-time resolution through intent-level pairing
−76%
supervisor intervention, while driving business impact
100%
configuration, not code — run by your own admins
Our mission
The last mile of AI isn’t escalation. We build technology for effortless, value-driven handoffs, elevating customer and human expert alike.
What we do
ExpertLoop™ is the human access and routing layer for AI agents
It sits inside Salesforce or your contact center platform and governs the moment AI hands a customer to a human — scoring every handoff for business impact, matching the authorized expert, and protecting your SLAs. The last mile of AI, run as infrastructure.
What it solves
Decisions frozen at entry, customer value invisible to routing, SLAs that measure instead of steer — seven structural challenges, answered one by one.
See the solutionsHuman access for AI agents
A governed path from AI to the right human: the expert search runs in parallel while the AI keeps serving, and the expert joins with full context.
AI agent infrastructureA routing engine for the AI era
As AI absorbs the routine, what remains is high-stakes and lands on scarce experts. The engine is built for exactly that operating point.
Inside the engineExpertLoop™ for Salesforce
Native on Agentforce Contact Center: installed from the AppExchange, run by your own admins — configuration, not code.
Salesforce editionBuilt to integrate
The Seamless Handoff API connects any platform or AI agent — advisory or full control, integrate when you choose.
Developers hubSee ExpertLoop™ on your own Salesforce org
Install from the AppExchange and run it with configuration, not code — or talk to us about your routing operation.