For AI agents
Real-time human access infrastructure governing high-stakes AI-agent-to-human transitions — bi-directional, impactful, auditable. When the AI reaches its limit, the customer lands with the right human expert. ExpertLoop™ is that layer.
The infrastructure gap
Traditional escalation is linear: the AI stops, the customer waits, then starts over with a human. AI agents need something else — and ExpertLoop™ provides it.
Conditions evolve mid-conversation — intent, sentiment, context. ExpertLoop™ re-evaluates the routing decision continuously while the AI agent keeps serving the customer, so nothing is decided on a stale snapshot.
What escalates now is the most complex, highest-value work — compliance disputes, regulated cases, churn risk. Skill-tag matching is no longer enough: selection uses intent, skills, proficiency, and authorization.
As AI handles the routine, the remaining human work concentrates on a small group of skilled experts. ExpertLoop™ governs that capacity so the right expert is available when the high-stakes handoff arrives.
Predicted wait times and fallback recommendations flow back to the AI agent, so it can set expectations or offer alternatives instead of guessing.
Dual-track operation
Enterprise-ready Agentforce
Enterprises in regulated sectors need governed, auditable AI-to-human transitions. ExpertLoop™ is the layer between Agentforce agents and your human experts: it ensures flawless access from AI to the right human expert — exactly when trust, compliance, retention, or sales conversion are on the line.
The same discipline supports your human-oversight obligations under the EU AI Act.How ExpertLoop™ relates to the EU AI Act →
On Salesforce, ExpertLoop™ works natively with Agentforce. Install from the AppExchange or talk to us.
